FAQ – NOFAL

We ship worldwide from our studio in the United States. Once your order is on its way, you’ll receive tracking details by email.

Each print is made to order and prepared by hand with care.

Typical production time is 1–3 weeks before shipment. Once shipped, delivery times vary depending on destination and shipping method selected at checkout.

Domestic U.S. orders typically arrive within 2–5 business days after shipping, while international delivery times may vary.

Yes, once your order has shipped, you’ll receive a tracking link by email.

Shipping costs are calculated at checkout based on destination and shipping method.

Depending on your country, customs or import fees may apply. These are not included in your order total and are the responsibility of the customer. We always recommend checking with your local customs office if you’re unsure.

If you need to update your shipping address, please contact us at hello@ibrahimnofal.com as soon as possible. We’ll do our best to help if the order hasn’t been processed or shipped yet.

If you haven’t received your order confirmation, please check your spam or promotions folder. You can also reach us at hello@ibrahimnofal.com and we’ll resend it.

Delivery times may vary depending on destination and customs processing. If your order seems significantly delayed, please contact us at hello@ibrahimnofal.com and we’ll look into it.

Because each print is made to order, all sales are final and we’re unable to offer returns or exchanges. If there is an issue with your order, please contact us at hello@ibrahimnofal.com and we’ll help resolve it.

Because each print is made to order, we’re only able to make changes or cancellations before production begins. If you need help, please contact us at hello@ibrahimnofal.com as soon as possible and we’ll do our best to assist.

If your print arrives damaged, please contact us at hello@ibrahimnofal.com with photos of the issue and your order number. We’ll happily replace it and make sure it’s taken care of.

Giclée prints are high-quality fine art prints made using archival inks on museum-grade paper. This process preserves fine detail, depth, and tonal accuracy, and is designed to last 100+ years under proper archival conditions.

Avoid direct sunlight, moisture, and high humidity. For long-term preservation, handle with care and consider framing behind UV-protective glass.

Yes. Direct donations can be made through Ibrahim’s Chuffed campaign. You can also contact us at donations@ibrahimnofal.com for direct donation inquiries.